kh44's Privacy Policy — Your Data Is Our Responsibility

1 Introduction

kh44 ("we", "us", or "the platform") operates a trusted online casino and betting platform for users in Bangladesh. We treat the privacy of personal information belonging to every individual who uses our services with the utmost seriousness.

This Privacy Policy ("Policy") applies to the kh44 website, mobile application, and all related services. In this policy we clearly describe — what information we collect about you, how that information is used, who it may be shared with, and what steps we take to protect your data.

2 Scope of This Policy

This Privacy Policy applies to the following:

• All members registered on the kh44 website and mobile platform.
• Users visiting the platform as guests.
• Any individual who contacts customer support.
• Users participating in our promotional or bonus programs.

3 What Information We Collect

kh44 may collect the following types of information:

a) Identity Information:

• Full name and date of birth (for age verification).
• National ID number or passport number (for KYC verification).
• Current address.

b) Contact Information:

• Email address.
• Mobile number (also used for bKash, Nagad, and Rocket verification).

c) Financial Information:

• Payment method details: bKash, Nagad, and Rocket account numbers and partial bank account information.
• Deposit and withdrawal transaction history.

d) Technical Information:

• IP address, browser type and version.
• Device type and operating system.
• Platform access times and page visit data.
• Cookies and session data.

e) Gaming Activity Information:

• Betting history, win and loss records.
• Preferred games and play patterns.
• Details of bonus and promotion usage.

4 How We Collect Information

kh44 collects information in the following ways:

• Direct Collection: Information you provide directly during account registration, transaction processing, or when contacting customer support.
• Automatic Collection: Technical information collected automatically through cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Information received from payment processors, identity verification services, and fraud detection services.

5 How We Use Your Information

kh44 uses collected information only for the following legitimate purposes:

a) Account Management & Service Delivery:

• Creating, verifying, and managing your account.
• Processing deposit and withdrawal transactions.
• Awarding bonuses and rewards.
• Managing VIP membership and cashback benefits.

b) Security & Compliance:

• Preventing fraud, money laundering, and other illegal activities.
• Ensuring age verification (complying with the 21+ age rule).
• Meeting KYC (Know Your Customer) requirements.
• Enforcing responsible gaming policies.

c) Service Improvement:

• Analysing and improving the user experience.
• Identifying and resolving technical issues.
• Developing new features and services.

d) Communication:

• Sending important account-related notifications.
• Sending transaction confirmation messages.
• Providing customer support.
• Sending promotional information with your consent.

6 Legal Basis for Processing Your Information

kh44 processes your information on the following legal grounds:

• Contractual Necessity: To enter into and perform our service agreement with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To prevent fraud, ensure platform security, and improve service quality.
• Consent: In cases where you have given explicit consent, such as for promotional communications.

7 Who We Share Information With

kh44 may share information with the following parties in specific circumstances and under strict confidentiality agreements:

a) Payment Service Providers:

The necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions. These providers are governed by their own privacy policies.

b) Technology & Service Providers:

With game software providers, security services, data analytics, and customer service platform operators — only the information necessary to deliver the service.

c) Law Enforcement Authorities:

Information may be disclosed to relevant authorities on the basis of legal obligation or by court order.

8 International Data Transfers

On occasion, your information may be processed or stored on servers located outside Bangladesh. In such cases kh44 ensures that —

• Applicable data protection standards are maintained.
• The necessary contractual safeguards are in place for data transfers.
• Third-party partners comply with privacy standards equivalent to those of kh44.

9 Cookies & Tracking Technologies

kh44 uses cookies and similar tracking technologies on our website and application. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: For the core functionality of the platform, such as maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To analyse platform usage and make improvements.
• Security Cookies: To detect fraudulent activity and keep accounts secure.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

10 Data Security Measures

kh44 applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorised staff can access the information required for their role.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backups: Regular backups are taken to prevent data loss.

11 Data Retention Period

kh44 retains your information only for as long as necessary:

• Account Information: For as long as your account is active and for the appropriate period after account closure to meet applicable legal requirements.
• Transaction Records: For the period required under financial regulations.
• Customer Support Communications: For the appropriate period for issue resolution and future reference.
• Technical Logs: For a limited period for security and system maintenance purposes.

Once the designated retention period has ended, your information is securely deleted or anonymised.

12 Your Rights

As a user of kh44, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time (this will not affect any processing that took place before withdrawal).

To exercise these rights, contact us at [email protected] or get help through our 24/7 live chat.

13 Privacy of Minors

kh44 services are only for individuals aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected data.

14 Third-Party Websites & Services

kh44's platform may sometimes contain references to third-party services, such as payment gateways or game software provider platforms. These third-party services are governed by their own privacy policies, for which kh44 is not responsible. We recommend reading the privacy policy of any third-party service before using it.

15 Changes to This Policy

kh44 may update this privacy policy from time to time. For significant changes, we will:

• Display a notice on the platform.
• Notify registered users via email.
• Update the "Last Updated" date at the top of the policy.

If you continue using the platform after changes are made, you will be considered to have accepted the terms of the updated policy. We therefore recommend reviewing this page regularly.

16 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us. kh44's privacy team will review your request with due attention.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week.
• Support Language: Bengali and English.